SPH Buzz Estore Terms & Conditions

Last updated on 29 May 2017

  1. These Buzz online store terms and conditions (“Buzz Estore Terms And Conditions”) govern your online purchase(s) from www.sphbuzz.com (“Site”) and are published by SPH Buzz Pte Ltd (“Buzz"), irrespective of the delivery platform or means of access. Buzz has the right to vary or amend these Buzz Estore Terms And Conditions or any terms and conditions applicable to your purchase from time to time by posting any amendments on the Site, and you agree to be bound by such amendments.

  2. You also agree to be bound by any terms applicable to your purchase as set out on the Site for the relevant items and payment terms you have selected, including but not limited to terms governing payment, entitlements to any gift or premium under any promotion, termination fees and delivery fees.

  3. You also agree to Buzz’s Member Terms and Conditions which can be found at https://www.sphbuzz.com/tncs and which may be amended from time to time.

  4. You agree that Buzz’s decision on all matters or disputes relating to or in connection with your purchase and any matters ancillary thereto (including without limitation payment, delivery, promotions or eligibility requirements) are final and conclusive on you.

  5. In the event of conflict between these Buzz Estore Terms And Conditions and the Buzz Member Terms and Conditions, these Buzz Estore Terms and Conditions shall prevail.



Delivery and self-collection

  1. Delivery will be processed within 3-5 working days from the date of purchase. You may email estore@sphbuzz.com for updates and you can expect a response within 24 hours (not applicable over weekends or public holidays).

  2. Delivery will be made to the address indicated during the payment checkout process on Paypal.

  3. Self-collection is also possible at any Buzz Convenience Store. Customers are to arrange for store pick up via estore@sphbuzz.com and proceed to the selected Buzz Convenience Store for collection only when an email confirmation has been sent to you.

  4. We will follow up with an email if the parcel being delivered is rejected or otherwise fails to deliver. Without prejudice to any other right or remedy available to us, Buzz reserves the right to charge the customer any further delivery or storage costs, or proceed to terminate the order if there is repeated failure in delivering the product. Parcels undelivered or unclaimed after 6 months from date of purchase will be deemed as Buzz’s  property and no compensation, refund (partial or full) will be entertained.


Returns, Replacements, and Refunds

  1. Buzz will only accept returns and grant refunds/product exchange on the condition that the items were purchased from the Site.

  2. Please write in to estore@sphbuzz.com within 3 days of receiving the item, enclosing any images and description of product defects due to manufacturing fault. Buzz shall not be liable for any damage claim beyond the period of 3 days without any further reason.



Order Termination

  1. We may terminate the Order at any time by written notice to you if:

    1. Payment is not received when due; or

    2. Information necessary to prepare or deliver the product is incomplete, or unfurnished despite Buzz requesting for them within a reasonable period of time;


  1. Please note that additional charges may apply should Buzz incur any further costs during the storage and/or delivery process.


Marketing and Promotions

  1. By making a purchase, interacting with us, submitting information to us or signing up for any promotions or services offered by us, you agree and consent to Buzz, our related corporations and affiliates, (collectively referred to herein as "SPH", "us", "we" or "our"), as well as our respective representatives collecting, using, disclosing and sharing amongst themselves your Personal Data, and disclosing such Personal Data to SPH’s authorised service providers and relevant third parties in the manner set forth in the SPH Privacy Policy at http://www.sph.com.sg/legal/sph_privacy.html which may be amended from time to time.


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